Shipping Policy
Our Shipping Policy
IMPORTANT NOTICE: BREXIT UPDATE & HOW IT EFFECTS OUR INTERNATIONAL ORDERS!
Due to the UK coming out of Europe and going into Brexit, we must stress some of our international destinations may have customs charges to pay for once your goods hit your country.
Genna Tutorials Collection will not be liable to pay these fee's. This is down to the customer to pay these in order to receive the their goodies.
For prices of customs, please contact your regions customs office.
We do apologise for any inconvenience.
Orders being shipped to the UK
We use Standand delivery across the UK mostly with Evri, which allows 3-5 working days to arrive. All goods are sent tracked in which you will receive confirmation of upon dispatch. Be sure to check your junk mail for the email if you think you may of not received yours.
Most of the time are slightly earlier apart from the Christmas Season.
All parcels are tracked to cover our backs and yours as a customer.
All Parcels are sent Monday - Friday. Any orders placed on a weekend will be sent the following working day.
Prices of shipping in the UK are determined on the weight of your parcel and will be calculated at checkout.
Free shipping is available when your order exceeds £30+. T&C's Apply.
Orders being shipped Internationally
We use a Tracked International Service with Royal Mail across the REST OF THE WORLD which allows 5-10 working days to arrive in most cases. This is an approximate due to custom holdings etc.
Most of the time are slightly earlier apart from the Christmas Season.
All parcels are sent via Royal Mail - Tracked.
All Parcels are sent Monday - Friday. Any orders placed on a weekend will be sent the following working day.
Please note: We do not cover any customs costs if there are any. These are to be paid via the customer with the custom borders.
Prices of shipping Internationally are determined on weight and the country the goods are arriving into. This will be calculated at checkout.